Sub Processors

Example H2

Below is a list of sub-processors we engage to provide our services:

| Sub-processor | Location | Description of Services | |---|---|---| | Amazon Web Services | USA
Ireland | Hosting | | Auth0 | USA
Germany | Authentication of Authorized Users | | Intercom | USA | Support Ticketing | | Redis Cloud | USA
Ireland | Providing database for hosting services | | NewRelic | USA | Performance monitoring and diagnostic services | | Thena | USA | Customer communication and support | | Logrocket | USA | Session replay to monitor user interactions | | Sentry | USA | Error monitoring | | Zero Bounce | Europe | Email validation to ensure contact data accuracy | | Zendesk | Europe | Customer support platform | | Segment | USA | Data integration and analytics pipeline management | | Mixpanel | USA | Product analytics for tracking user engagement and behavior | | Slack | USA | Communication platform for teams and customers | | Canny | USA | Collection of Feedback and Delivery of Version Updates |

We may update this list from time to time as we add new sub-processors, change existing ones, or update our service requirements.

Provision of our Services; support. We use your Personal Data, such as your name and email address, to provide you with our services and provide customer support. This includes, for example, allowing you to log-in or responding to your inquiries.

The legal bases for processing this data are the performance of our contractual towards you; your consent (for example, when you provide Personal Data); and our legitimate interests. Our legitimate interests in this case are provision of our Services and supporting our customers.

Payments. We collect from our third-party payment processors certain information about your payment instruments, for the purposes of filling order and transaction, connecting your payment method to your account on the Services, billing and sending invoices

The legal bases for processing this data are the performance of our contractual obligations; and our legitimate interests. Our legitimate interests in this case are provision of our Services; and compliance with legal obligations to which we are subject.

Improve our Services. We collect and analyse information about you and your usage of our Services for the purposes of usability, quality, functionality and effectiveness of our Services, including debugging to identify and repair errors and undertaking internal research for technological development and demonstration.

The legal basis for processing this data is our legitimate interest. Our legitimate interests in this case are providing and improving our Services.

Integrity. We process certain information about you and your usage of our Services in order to keep the integrity and security of our Services, prevent fraud, identify your identity and enforce our policies.

The legal bases for processing this data are compliance with our legal obligations and our legitimate interests. Our legitimate interests in this case are keeping the integrity of our Services; detection of fraudulent activities; and the safety of our end-users.

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